Ericsson NetCloud - Americas us0
IP Address Update For Webhook and Palo Alto Connector Integrations
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 04, 2026 - 15:34 MST
Scheduled - NCM will update the IP addresses used for webhook delivery and the Palo Alto Connector effective June 2, 2026. Only customers using these features are affected.

Please ensure the IP ranges listed in https://docs.cradlepoint.com/r/Series-3-NCM-Access-via-a-Private-Network/Overview are allowed.

See the following Product Advisory for full details: https://docs.cradlepoint.com/r/Product-Advisory-IP-Address-Update-for-Webhook-and-Palo-Alto-Connector-Integrations

To view the Product Advisory and related article, log in to your NetCloud account.
Mar 4, 2026 15:34 - Jun 2, 2026 16:34 MDT

About This Site

Welcome to the Ericsson NetCloud cloud services status page for the Americas region and us0 instance. Ericsson operates NetCloud Manager cloud services in three different geographic regions (Americas, Asia Pacific, and Europe). To learn more about the different geographic regions and determine which region your NetCloud account is located, please review https://docs.cradlepoint.com/r/NetCloud-Regions/Overview

Additional regional status pages:
- NetCloud Americas us8 Region -- https://us8-cradlepoint.statuspage.io/
- NetCloud Europe eu4 Region -- https://eu4-cradlepoint.statuspage.io/
- NetCloud APAC au5 Region -- https://au5-cradlepoint.statuspage.io/

Please Note: Cloud services' status, related incidents, and subscribed status notifications are unique for each region. We recommend clicking the "Subscribe to Updates" button for each regional instances you wish to receive automatic email notifications local to that region.

Uptime over the past 90 days. View historical uptime.
NetCloud Manager Cloud Services - Americas us0 Operational
Account Login / User Interface / API Operational
Endpoint Management Operational
Visibility, Analytics, and Insights Operational
Subscription Management Operational
Policy Management Operational
Zero Trust Portal and Authentication Operational
NetCloud Manager Cloud Services Static IP Under Maintenance
NetCloud SASE POPs - Americas Operational
90 days ago
100.0 % uptime
Today
Ashburn POP Operational
90 days ago
100.0 % uptime
Today
Montreal POP Operational
90 days ago
100.0 % uptime
Today
Phoenix POP Operational
90 days ago
100.0 % uptime
Today
Websites and Portals Operational
Documentation Portal (docs.cradlepoint.com) Operational
Customer Connect (customer.cradlepoint.com) Operational
Website (www.cradlepoint.com) Operational
University (www.cradlepointuniversity.com) Operational
Cascade Partner Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2026

No incidents reported today.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026
NetCloud SASE - NCS 7.26.20 FR1 Deployment
Completed - The scheduled maintenance has been completed.
Mar 30, 19:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 17:00 MDT
Scheduled - We will be deploying NCS 7.26.20 FR1 release. During this maintenance window, network will be restarted and may experience up to 5 minutes of downtime.
Mar 24, 15:17 MDT
Netcloud SASE - Rel-26.30 Deployment
Completed - The scheduled maintenance has been completed.
Mar 30, 01:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 22:00 MDT
Scheduled - We will be undergoing scheduled maintenance during this time.

Services impacted: NetCloud SASE network creation.
Mar 26, 07:48 MDT
Mar 29, 2026
Endpoints Reconnecting to Service After Maintenance
Completed - The scheduled maintenance has been completed.
Mar 29, 05:00 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 17:00 MDT
Scheduled - NetCloud managed endpoints disconnected from the service during the maintenance and are in the process of automatically reconnecting without user intervention. Until this completes, this may affect the Online status value for some devices.

Please contact Cradlepoint support via Customer Connect should there be an issue that needs attention.
Mar 28, 14:08 MDT
Mar 28, 2026
System Maintenance – March 28th at 10:00AM MDT
Completed - The scheduled maintenance has been completed.
Mar 28, 14:08 MDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 10:00 MDT
Scheduled - To ensure continued performance and scalability of the NetCloud Service, we are enhancing our infrastructure during a scheduled maintenance on Saturday, March 28th 10:00AM MDT – 5:00PM MDT (4:00PM GMT – 11:00PM GMT). Please note devices will continue to operate normally and will automatically reconnect to NetCloud Manager, with no user intervention required, in the hours following the completion of the maintenance.

For more info and FAQ regarding the maintenance please click here.

Please contact Cradlepoint support via Customer Connect should there be an issue that needs attention.
Feb 27, 15:17 MST
Mar 27, 2026

No incidents reported.

Mar 26, 2026
NetCloud Manager Performance Degradation
Resolved - This incident has been resolved.
Mar 26, 19:00 MDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 26, 18:50 MDT
Update - We are continuing to work on a fix for this issue.
Mar 26, 17:56 MDT
Update - We are continuing to work on a fix for this issue.
Mar 26, 17:25 MDT
Update - We are continuing to work on a fix for this issue.
Mar 26, 16:56 MDT
Update - We are continuing to work on a fix for this issue.
Mar 26, 16:35 MDT
Identified - The issue has been identified and a fix is being implemented.
Mar 26, 16:04 MDT
Update - We are continuing to investigate this issue.
Mar 26, 15:35 MDT
Investigating - NetCloud Manager is currently experiencing a performance degradation, including user authentication and navigation of various areas of the user interface. Our engineering team is actively working on triaging the issue.
Mar 26, 15:06 MDT
Mar 25, 2026

No incidents reported.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026

No incidents reported.

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